Mechanic Terms & Conditions

1About Book My Tech

Book My Tech operates an online marketplace and booking platform that connects customers with vetted independent mechanics.

Book My Tech may provide customers with access to:

• vehicle repairs;
• servicing;
• diagnostics;
• inspections;
• maintenance;
• mobile mechanic services;
• quotations;
• booking management;
• secure payment facilities; and
• customer support.

Mechanics use the platform to receive and complete customer bookings.

You operate as an independent mechanic or automotive business and are not an employee of Book My Tech.

2Becoming a Book My Tech Mechanic

To become a mechanic on Book My Tech, you must provide accurate, complete and up-to-date information requested during the onboarding process.

This may include:

• your full name;
• business or trading name;
• address;
• contact information;
• proof of identity;
• proof of address;
• qualifications;
• automotive experience;
• insurance details;
• business information;
• payment information;
• right-to-work information where applicable;
• specialist qualifications or authorisations; and
• any other information reasonably required by Book My Tech.

You must notify Book My Tech if information you have provided changes.

3Mechanic Vetting

Book My Tech vets mechanics before they are onboarded onto the platform.

Our vetting process may include checks relating to:

• identity;
• qualifications;
• experience;
• work history;
• insurance;
• business information;
• right to work where applicable; and
• other relevant information.

Completion of the vetting process does not guarantee acceptance onto Book My Tech.

Book My Tech may request additional information or evidence at any time.

4Maintaining Your Eligibility

After onboarding, you must continue to meet Book My Tech’s requirements.

You must:

• maintain appropriate insurance;
• maintain relevant qualifications and authorisations;
• comply with applicable laws and regulations;
• carry out work safely;
• maintain suitable tools and equipment;
• provide accurate information;
• maintain appropriate professional standards; and
• notify Book My Tech of anything that may affect your ability to provide services safely or lawfully.

If your insurance, qualification, licence or other required status expires, is cancelled or changes materially, you must notify Book My Tech immediately.

5Independent Contractor Status

You are an independent mechanic or automotive business.

Nothing in these Terms creates an employment relationship, partnership, agency or joint venture between you and Book My Tech.

You are responsible for your own:

• tax;
• National Insurance;
• business expenses;
• tools;
• equipment;
• vehicle;
• insurance;
• qualifications;
• licences; and
• other business obligations.

You are responsible for ensuring that your business operates lawfully.

6Accepting Bookings

You should only accept bookings that you are suitably qualified, experienced and equipped to complete.

Before accepting a booking, you should consider:

• the vehicle;
• requested work;
• your qualifications;
• required tools;
• required equipment;
• required parts;
• location;
• access;
• estimated time;
• safety considerations; and
• whether you can complete the work to the required standard.

Once you accept a booking, you are expected to make reasonable efforts to attend and complete the agreed work.

7Booking Information

You must carefully review the information provided for each booking.

If information is unclear, incomplete or appears incorrect, contact Book My Tech before attending where reasonably possible.

You must not knowingly accept work that you cannot safely or competently perform.

8Attendance and Punctuality

Customers rely on mechanics attending at the agreed time.

You must make reasonable efforts to:

• arrive on time;
• attend the correct location;
• communicate appropriately;
• have the necessary tools and equipment;
• have agreed parts where applicable; and
• complete the booked work within a reasonable timeframe.

If you are delayed, notify Book My Tech as soon as reasonably possible.

Repeated or unreasonable cancellations or delays may result in action against your account.

9Cancelling a Booking

If you need to cancel a booking, notify Book My Tech as soon as possible.

You must not cancel a booking because:

• you have received a more profitable job;
• you want to avoid the Book My Tech platform fee;
• you want the customer to book privately;
• you want to arrange the work directly with the customer; or
• you otherwise wish to circumvent the platform.

Repeated or unreasonable cancellations may result in suspension or removal from the platform.

10Customer Contact

Book My Tech may provide customer information that is necessary for you to complete a booking.

You must use customer information only for legitimate purposes connected with the Book My Tech booking.

You must not use customer information to:

• arrange private work;
• solicit customers away from Book My Tech;
• provide private quotations;
• arrange private payments;
• arrange future work outside Book My Tech;
• market unrelated services without appropriate permission; or
• otherwise circumvent the platform.

11Professional Conduct

You must treat every customer respectfully, honestly and professionally.

You must not engage in:

• abusive behaviour;
• threatening behaviour;
• harassment;
• discrimination;
• intimidation;
• inappropriate conduct; or
• behaviour that could reasonably damage the reputation of Book My Tech.

Book My Tech may investigate complaints concerning your conduct.

12Standard of Work

You must carry out Book My Tech work:

• with reasonable skill and care;
• using appropriate tools and equipment;
• in accordance with applicable laws;
• using appropriate manufacturer procedures where applicable;
• within your professional competence; and
• in accordance with the agreed booking.

You must not knowingly carry out unsafe, unlawful or unnecessary work.

13Additional Work

If you identify additional work that you believe is required, you must not simply agree a private price with the customer.

All additional work arising from a Book My Tech booking must be submitted through the Book My Tech platform.

This includes:

• additional repairs;
• additional parts;
• additional labour;
• repairs identified during diagnostics;
• repairs identified during inspections;
• servicing;
• maintenance;
• follow-up repairs;
• return visits;
• recommended repairs; and
• any other automotive work arising from the original Book My Tech booking.

14Additional Work Must Go Through Book My Tech

All additional work must be quoted, approved, booked and paid for through Book My Tech.

You must not carry out chargeable additional work until the customer has approved that work through the Book My Tech platform, except where immediate action is reasonably necessary to address a serious safety risk.

The customer must be able to see the proposed work and applicable price before approving it.

15Private Quotations Are Prohibited

You must not provide a customer introduced through Book My Tech with a private quotation for additional work arising from a Book My Tech booking.

You must not:

• give a private price;
• offer a private cash price;
• offer a private discount in exchange for bypassing Book My Tech;
• provide personal bank details for additional work;
• issue a private invoice;
• provide a private payment link;
• arrange a private appointment; or
• otherwise arrange additional work outside the platform.

If additional work is required, submit it through Book My Tech.

16Customer Approval of Additional Work

Before chargeable additional work is undertaken, the customer must approve the work through Book My Tech.

The customer should be able to understand:

• what work is required;
• why the work is recommended;
• the applicable price; and
• any relevant information about the proposed work.

Once approved through Book My Tech, you may proceed.

If the customer declines the additional work, you must respect that decision, subject to legitimate safety considerations.

17Safety-Critical Work

If immediate action is reasonably necessary to protect the customer, vehicle or other persons from a serious safety risk, you should contact Book My Tech as soon as reasonably possible.

You must not use an alleged safety issue as a means of bypassing the normal Book My Tech quotation and payment process for ordinary additional repairs.

18Off-Platform Bookings

Strictly prohibited

Off-platform bookings are against Book My Tech policy and are strictly prohibited.

If a customer is introduced to you through Book My Tech, you must not arrange a Book My Tech-related service privately with that customer.

You must not ask, encourage, pressure or allow a customer to:

• cancel a Book My Tech booking and book directly with you;
• pay you directly;
• pay cash;
• pay by bank transfer;
• arrange a private quotation;
• arrange additional work privately;
• arrange future work privately;
• arrange another appointment outside Book My Tech;
• use your personal payment details; or
• otherwise circumvent Book My Tech.

This rule applies regardless of whether the customer or mechanic suggests going off-platform.

If a customer asks you to deal privately, you must direct them back to Book My Tech.

19Future Work

Where Book My Tech has introduced you to a customer, future automotive work arising from that customer relationship must be arranged through Book My Tech.

This includes:

• future servicing;
• repairs;
• diagnostics;
• inspections;
• follow-up visits;
• additional repairs;
• maintenance;
• seasonal work; and
• other automotive services.

You must not use a Book My Tech customer introduction to establish a private relationship designed to bypass the platform.

20Reporting Off-Platform Requests

If a customer asks you to arrange work privately, politely decline and direct them back to Book My Tech.

You should report suspected attempts to bypass the platform to:

support@bookmytech.co.uk

A mechanic will not be penalised for honestly reporting a customer request to bypass Book My Tech.

21Parts

You are responsible for ensuring that parts you supply are appropriate for the vehicle and agreed work.

You should:

• check compatibility;
• obtain appropriate parts;
• use suitable quality components;
• retain relevant invoices or evidence of purchase; and
• provide accurate information about parts supplied.

You must not knowingly fit defective, unsafe or unsuitable parts.

22Customer-Supplied Parts

You may decline to install customer-supplied parts where you reasonably believe they are:

• unsuitable;
• defective;
• unsafe;
• incompatible; or
• inappropriate for the vehicle.

Where you agree to install a customer-supplied part, you must explain that the Book My Tech parts warranty may not apply to that part.

23Pricing

You must provide Book My Tech with accurate pricing information.

You must not:

• deliberately underquote to secure a booking and then inflate the price without justification;
• conceal required charges;
• create false additional charges;
• provide misleading parts prices; or
• arrange private pricing with the customer.

Any additional charge must be submitted through Book My Tech and approved before the additional work is carried out.

24Payments

Payments for Book My Tech bookings must be processed through the Book My Tech platform.

Payments are processed using Stripe.

You must not request direct payment from a customer for Book My Tech work.

This includes:

• cash;
• bank transfer;
• direct card payment;
• private payment links;
• cheque; or
• any other private payment arrangement.

25Book My Tech Platform Fee

Book My Tech charges mechanics a 15% platform fee, inclusive of VAT, on the applicable booking value processed through the Book My Tech platform.

The 15% platform fee is the total platform fee payable by the mechanic to Book My Tech, inclusive of VAT where VAT is applicable.

The platform fee covers services that may include:

• customer acquisition;
• access to the Book My Tech marketplace;
• booking management;
• customer communications;
• payment administration;
• quotation management;
• customer support;
• warranty administration;
• platform technology;
• mechanic onboarding and vetting; and
• other services provided through the Book My Tech platform.

Example

If a customer pays £200 for an applicable Book My Tech booking:

The £30 platform fee is the total Book My Tech platform fee, including VAT where applicable.

Where Book My Tech has agreed a different platform fee rate with you in writing, that rate applies in place of 15% to the bookings it covers. The rate that applies to a booking is shown in your dashboard before you accept it.

The mechanic remains responsible for their own tax, National Insurance and other business obligations.

The actual amount paid to a mechanic may be affected by refunds, chargebacks, cancellations, payment adjustments or other deductions permitted under these Terms or applicable commercial terms.

26Avoiding the Platform Fee

Mechanics must not attempt to avoid or circumvent the 15% platform fee by:

• arranging private bookings;
• providing private quotations;
• accepting direct payment;
• moving additional work off-platform;
• arranging future work privately;
• asking customers to cancel and rebook directly;
• providing personal payment details; or
• otherwise circumventing Book My Tech.

Deliberately avoiding the 15% platform fee is a serious breach of these Terms.

Depending on the circumstances, Book My Tech may:

• investigate the matter;
• suspend the mechanic’s account;
• restrict access to new bookings;
• remove the mechanic from the platform; and/or
• take any other action available under these Terms or applicable law.

27No Circumvention of Book My Tech

You must not attempt to circumvent:

• the booking system;
• payment system;
• quotation system;
• customer support;
• warranty process;
• platform fee;
• customer protection procedures; or
• any other important part of the Book My Tech platform.

Platform circumvention is a serious breach of these Terms.

28Warranty

Book My Tech provides customers with an applicable 12-month / 12,000-mile warranty for eligible parts and labour, whichever occurs first.

As a Book My Tech mechanic, you agree to comply with the Book My Tech warranty requirements.

Where a valid warranty issue arises, you may be required to inspect and rectify the relevant work.

29Warranty Responsibilities

Where a customer reports a potential warranty issue, Book My Tech may contact you.

You may be required to:

• inspect the vehicle;
• investigate the reported fault;
• provide information about the original work;
• identify relevant parts;
• provide evidence of parts supplied;
• rectify eligible workmanship issues; and
• cooperate with Book My Tech in resolving the claim.

You must not refuse to investigate a legitimate warranty concern without reasonable grounds.

30Warranty Period

The standard warranty period is 12 months or 12,000 miles, whichever occurs first.

The warranty applies to eligible parts and labour supplied as part of the original repair.

The warranty does not normally cover:

• normal wear and tear;
• consumables;
• unrelated faults;
• accident damage;
• misuse;
• neglect;
• modifications;
• customer-supplied parts;
• damage caused by another component;
• repairs performed by another party; or
• issues unrelated to the original work.

31Warranty Inspection

If a customer makes a warranty claim, Book My Tech may arrange for you to inspect the vehicle.

You must reasonably cooperate with the inspection.

You should determine whether the issue appears to be:

• defective workmanship;
• a defective part supplied by you;
• an unrelated fault;
• normal wear and tear; or
• another cause.

If the issue is covered by the warranty, you may be required to carry out appropriate remedial work.

32Warranty Disputes

If you disagree with a warranty claim, provide Book My Tech with a reasonable explanation and supporting evidence where available.

This may include:

• photographs;
• diagnostic results;
• parts invoices;
• vehicle history;
• repair notes;
• technical information; and
• other relevant evidence.

Book My Tech may review the evidence and seek an independent assessment where appropriate.

33Record Keeping

You should retain appropriate records relating to Book My Tech work.

These may include:

• parts invoices;
• diagnostic information;
• photographs;
• job notes;
• customer approvals;
• vehicle mileage;
• vehicle information; and
• details of work completed.

Book My Tech may request these records when investigating a complaint or warranty claim.

34Photographs and Evidence

Where appropriate, you should take photographs before and after significant repairs.

Photographs may help establish:

• vehicle condition;
• damage;
• parts fitted;
• repair progress;
• completed work; and
• warranty issues.

Customer information and photographs must be handled appropriately and in accordance with applicable data protection law.

35Vehicle Damage

You must take reasonable care when working on customer vehicles.

If you become aware that you have damaged a customer’s vehicle, notify Book My Tech promptly.

You must not conceal damage from Book My Tech or the customer.

36Safety

You must comply with applicable health and safety requirements.

You must not work on a vehicle where:

• the location is unsafe;
• the vehicle presents an unacceptable risk;
• required equipment is unavailable;
• you are not competent to perform the work; or
• continuing would be unlawful or unsafe.

Where work cannot safely be completed, contact Book My Tech.

37Tools and Equipment

You are responsible for providing suitable tools and equipment for the services you accept.

Your equipment must be:

• appropriate;
• maintained;
• safe; and
• suitable for the work being carried out.

38Insurance

You must maintain appropriate insurance for services provided through Book My Tech.

You must provide evidence of insurance when requested.

If your insurance expires, is cancelled, becomes invalid or materially changes, you must notify Book My Tech immediately and stop accepting affected bookings until the matter has been resolved.

39Qualifications and Competence

You must only accept work that you are competent and appropriately qualified to perform.

You must not misrepresent:

• qualifications;
• experience;
• specialist skills;
• certifications; or
• ability to perform a particular repair.

40MOT and Specialist Services

If you provide MOT testing or another regulated automotive service, you must hold all required approvals and authorisations.

You must not represent yourself as authorised to provide a regulated service unless you are appropriately authorised.

41Customer Reviews

Book My Tech may invite customers to review your services.

Reviews must not be manipulated.

You must not:

• create fake reviews;
• offer payment for positive reviews;
• threaten customers over negative reviews;
• create fake accounts;
• submit reviews about yourself; or
• deliberately manipulate ratings.

42Customer Complaints

If Book My Tech receives a complaint about your work, we may contact you.

You must cooperate reasonably with our investigation.

We may request:

• your account of events;
• job notes;
• photographs;
• parts invoices;
• diagnostic information;
• evidence of customer approval;
• information about the work carried out; and
• other relevant information.

You must provide accurate information.

43Customer Conduct

If a customer behaves abusively, threateningly or unsafely, prioritise your safety.

Where reasonably possible, notify Book My Tech.

You do not have to continue working where you reasonably believe there is a serious safety risk.

44Data Protection

You must only use customer information for legitimate purposes connected with the Book My Tech booking.

You must not:

• sell customer information;
• share customer information without appropriate authority;
• use customer information for private marketing;
• use customer information to arrange off-platform work; or
• retain information unnecessarily.

You must comply with applicable UK data protection legislation.

45Confidentiality

Information obtained through Book My Tech about customers, bookings, prices, platform operations and other mechanics should be treated as confidential where appropriate.

You must not disclose confidential information except where legally required or necessary to perform the booking.

46Account Security

You are responsible for keeping your Book My Tech account secure.

You must not:

• share login details;
• allow another person to use your account;
• create false mechanic accounts; or
• allow unauthorised persons to access customer information.

Notify Book My Tech if you believe your account has been compromised.

47Platform Availability

Book My Tech aims to provide a reliable platform but cannot guarantee uninterrupted availability.

The platform may occasionally be unavailable because of:

• maintenance;
• technical problems;
• security issues;
• third-party failures; or
• circumstances outside our reasonable control.

48Suspension

Book My Tech may suspend your account while investigating:

• serious complaints;
• suspected fraud;
• safety concerns;
• insurance issues;
• qualification issues;
• warranty disputes;
• off-platform activity;
• customer data misuse;
• repeated cancellations;
• fee avoidance; or
• other potential breaches.

Where appropriate, we may provide you with an opportunity to respond.

49Removal From the Platform

Book My Tech may remove a mechanic from the platform where reasonably necessary.

Reasons may include:

• serious misconduct;
• unsafe work;
• repeated poor workmanship;
• fraud;
• deliberate platform circumvention;
• private quotations;
• off-platform bookings;
• direct payment requests;
• platform-fee avoidance;
• failure to maintain insurance;
• false information;
• serious customer complaints;
• warranty abuse; or
• another material breach of these Terms.

Removal does not remove obligations relating to existing bookings, outstanding warranty claims or other obligations that survive termination.

50Serious Breach: Off-Platform Work

Because Book My Tech operates a managed marketplace, deliberately taking customers or work away from the platform is a serious breach of these Terms.

This includes:

• private quotations;
• private additional repairs;
• private payments;
• future private bookings arising from a Book My Tech customer;
• asking customers to bypass Book My Tech;
• concealing off-platform work; and
• deliberately avoiding the 15% platform fee.

Depending on the circumstances, this may result in immediate suspension or removal from Book My Tech.

51Events Outside Our Control

Book My Tech will not be responsible for delays caused by circumstances outside our reasonable control.

These may include:

• severe weather;
• flooding;
• accidents;
• major traffic disruption;
• strikes;
• public emergencies;
• telecommunications failures;
• power failures;
• supplier failures;
• major technical failures; or
• other circumstances beyond reasonable control.

52Intellectual Property

The Book My Tech name, branding, website, software and platform content belong to Book My Tech Ltd or our licensors unless otherwise stated.

You may not copy, reproduce or commercially exploit Book My Tech materials without permission.

53Changes to These Terms

We may update these Terms from time to time.

Where changes materially affect your use of the platform, we will provide appropriate notice where required.

Your continued use of Book My Tech following a notified change may constitute acceptance of the updated Terms.

54No Waiver

If Book My Tech does not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

55Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

56Entire Agreement

These Mechanic Terms, together with any separate commercial terms, account requirements, policies and booking requirements provided by Book My Tech, form the agreement governing your use of the platform.

57Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute will be dealt with in accordance with applicable law.

58Contact Book My Tech

59Mechanic Key Rules

60Our Expectations of Every Book My Tech Mechanic

By joining Book My Tech, you agree to uphold the following standards:

1. 1Put the customer first. Treat every customer fairly, honestly and professionally.
2. 2Do quality work. Carry out work with reasonable skill and care and only accept jobs you are competent to complete.
3. 3Be transparent. Explain faults, repairs and additional work clearly.
4. 4Keep additional work on Book My Tech. Never privately quote or arrange additional work arising from a Book My Tech booking.
5. 5Keep bookings on Book My Tech. Never take a Book My Tech customer or booking off-platform.
6. 6Pay the 15% platform fee. The applicable Book My Tech platform fee is 15% of the applicable booking value, inclusive of VAT. This 15% represents the total platform fee payable to Book My Tech, including VAT where applicable.
7. 7Respect the warranty. Cooperate with legitimate warranty claims and help resolve problems fairly.
8. 8Protect customer information. Use customer information only for legitimate Book My Tech purposes.
9. 9Keep customers safe. Never carry out work that you reasonably believe is unsafe.
10. 10Maintain your standards. Keep your insurance, qualifications, equipment and professional standards up to date.
11. 11Protect the Book My Tech reputation. Your conduct represents both your business and the Book My Tech marketplace.

61Mechanic Declaration

By accepting bookings through Book My Tech, you confirm that:

• the information you have provided to Book My Tech is accurate;
• you are suitably qualified and competent for the work you accept;
• you maintain appropriate insurance;
• you will comply with applicable laws;
• you will carry out work with reasonable skill and care;
• you will comply with the Book My Tech warranty;
• you will not privately quote additional work arising from Book My Tech bookings;
• you will not arrange off-platform bookings;
• you will not request private payment for Book My Tech work;
• you will pay the applicable 15% Book My Tech platform fee, inclusive of VAT;
• you acknowledge that the 15% platform fee represents the total platform fee payable to Book My Tech, inclusive of VAT where applicable;
• you will not attempt to circumvent or avoid the 15% platform fee;
• you will not use a Book My Tech customer introduction to arrange private work;
• all additional work arising from a Book My Tech booking will be quoted, approved, booked and paid for through the Book My Tech platform;
• you will protect customer information;
• you will cooperate with reasonable complaints and warranty investigations; and
• you will comply with these Mechanic Terms & Conditions.

Book My Tech Ltd reserves the right to investigate breaches of these Terms and take appropriate action to protect customers, mechanics and the integrity of the Book My Tech platform.